What is the Cacao (Cocoa) content in Amber Lyn Chocolates?
Our Dark Chocolate contains 55% cocoa and milk chocolate contains 35% cocoa.
Are you going to bring back white chocolate?
Unfortunately we are no longer able to source the raw ingredients for white chocolate. We apologize for disappointing our loyal white chocolate customers. We sincerely wish this was not the case.
Are all Amber Lyn Chocolate products sugar free?
All our dark chocolate products are sugar free and our milk chocolate products contain no added sugars. (Milk contains lactose, a naturally occurring sugar).
What’s the difference between “sugar free” and “no sugar added”?
Throughout the Amber Lyn Chocolate store you’ll find products that are listed as “Sugar Free” and “No Sugar Added.” The difference is really in the dark and milk chocolate. Milk chocolate contains milk sugar – lactose, that occurs naturally in milk. Therefore, all of our milk chocolate products are listed as “no sugar added” and all of our dark chocolate products are listed as “sugar free,” as they contain no milk. That being said, we do not add sugars to any of our milk or dark chocolate products.
If you don’t use sugar, what is used to sweeten your Chocolate?
Our Belgian Chocolate is sweetened with Maltitol. Maltitol is a natural plant-based, reduced calorie sweetener that has 90% the sweetness of sugar. Maltitol is a member of a family of sweeteners known as sugar alcohols or polyols. Most of the maltitol on the market today is derived from corn. The maltitol used in Amber Lyn Chocolates is derived from wheat, but the wheat has been processed to allow this food to meet the Food and Drug Administration requirements for gluten-free foods.
What Are there benefits to using Maltitol?
Maltitol is a natural plant-based, reduced calorie sweetener that has 90% the sweetness of sugar. Maltitol is a member of a family of sweeteners known as sugar alcohols or polyols. Most of the maltitol on the market today is derived from corn. The maltitol used in Amber Lyn Chocolates is derived from wheat, but the wheat has been processed to allow our chocolate to meet the Food and Drug Administration requirements for gluten-free foods. Third party laboratory analysis confirms that Amber Lyn chocolate contains less than 10ppm gluten which exceeds both the FDA and Gluten Free standards for gluten free.
Are there health benefits in Maltitol?
There are numerous benefits that warrant the use of Maltitol in the manufacturing of confectionery products:
- It does not promote tooth decay
- It has only 2.1 cal/gram, compared with the 4 cal/gram in sugar
- It is useful in the manufacturing of sucrose-free chocolate
- It has been approved by the FDA as GRAS
- It has little or no effect on blood sugar levels
Does Amber Lyn Chocolate contain gluten?
All Amber Lyn products are gluten-free and sugar-free / no sugar added.
Do Amber Lyn Chocolates contain artificial flavors, chemicals, or preservatives?
No. Our chocolate contains no chemicals, preservatives, or artificial flavors. It’s made from premium Belgian Chocolate containing only the highest quality ingredients and inclusions,
Why does your chocolate cost more than some other sugar-free chocolates I see in the grocery store?
Most other sugar free (and traditionally sweetened) chocolate products are made from inexpensive domestic chocolate. These other “value” brands often use artificial sweeteners such as sucralose (Splenda) to sweeten their products. Amber Lyn Chocolate is not only sugar free (or no sugar added), it is premium chocolate of the very highest quality, imported from Belgium where our beans are roasted, ground and conched by world renowned Belgian chocolatiers. Our chocolate contains no artificial sweeteners, no substitute oils and no preservatives – nothing artificial. It is the world’s finest sugar free chocolate.
What are net carbs?
Net carbohydrates are calculated by taking the total carbohydrates and subtracting fiber and non-sugar sweetener carbohydrates, or any other “non-impact” carbohydrate. Net carbohydrates are the carbohydrates that are actually absorbed by the body.
Where can I find nutritional and supplemental information for each product?
Each product is listed with its nutritional information, including ingredients and other important data like calories, fat, carbs, sugars, etc… If you find a product without nutritional information, please contact us through our feedback form or by calling us at 801-973-1322
What is the shelf life of Amber Lyn Chocolate?
The shelf life of Amber Lyn Chocolates is typically 9 to 12 months, and even longer if refrigerated and stored in a dry place
Do Amber Lyn Chocolates contain caffeine?
People often ask, “Does your chocolate contain caffeine?” The short answer is yes, chocolate does contain small amounts of caffeine. Chocolate also contains another closely related substance called theobromine which can mimic the effects of caffeine. One ounce of dark chocolate averages about 12mg (less than 25% of the amount in a cup of coffee). Milk chocolate contains even less.
What is the Cacao (Cocoa) content in Amber Lyn Chocolates?
Our Dark Chocolate contains 55% cocoa and milk chocolate contains 34% cocoa.
Do Amber Lyn Chocolates contain nuts?
We have a number of chocolate products that do contains nuts. Most do not. We do not use peanuts in any of our products and our production facility is peanut-free.
Is Amber Lyn Chocolate Kosher?
Our chocolate does not currently carry a Kosher certification.
What does the “may cause laxative effect” statement mean on your packaging?
The natural plant-based sweetener we use, maltitol, can cause a mild laxative or fullness effect in some individuals with digestive sensitivities. The effect is short lived, completely harmless and not unlike what often happens when you eat a handful of fresh cherries. When eaten in moderation, most people experience no negative effects.
What are your shipping rates?
Standard shipping rates apply. USPS and UPS options are available.
The shipping seems high, why is that?
Shipping chocolate requires special handling all year round, and in the summer months, protection against heat damage. Amber Lyn has no control over shipping costs, and the ongoing increases in fuels and transportation have dramatically increased them. We subsidize the cost of shipping for all our customers.
Do you offer discounted shipping?
Yes, as a Member of our Cravers Club, you’ll receive shipping discounts from time to time. Click HERE to learn more about the Craver’s Club.
How can I ensure my order will not melt during Summer months?
Please note: Amber Lyn Chocolates is not responsible for melting or other damage caused by heat exposure during shipping.
Our chocolate is always wax-free, so it begins to melt when held in shipping trucks in areas at 70+ degrees F.
Here’s what we suggest:
– If your weather is 70 – 79 degrees F – choose our $5 heat shield plus ice pack(s) option
– If your weather is 80 – 89 degrees F – choose our $10 thermal insulated box plus ice pack(s) option AND 2-day shipping
– If your weather is 90+ degrees F – choose our $10 thermal insulated box plus ice pack(s) option AND overnight or next day shipping
Shipping may be delayed to protect your chocolate from being held in transit over a weekend. If you need your order shipped ASAP, please leave a comment in the “Order Notes” at checkout and we will do our best to accommodate.
Be home for delivery! Choose a delivery address where someone will be able to accept the package so it doesn’t remain in the outdoor heat. If chocolate arrives softened, allow it to firm up at room temperature again before handling.
What if my order arrives melted or heat damaged?
Melted and re-hardened chocolate is still safe to consume, though it might look streaky and un-tempered. If your order arrives melted or heat damaged and was shipped using our suggested method of shipping, please call us at (801) 973-1322, or email us at firstname.lastname@example.org for assistance.
How long will it take to get my order?
Orders are typically filled within 24-48 hours after they are received. If a product is out of stock and we cannot fulfill an order, a customer service representative will contact you for further instructions. Once shipped by standard delivery, orders normally take 2 to 5 days to arrive depending on where you live. (2 days to the West Coast, 3 to 5 days to the East Coast) Orders with expedited shipping normally ship the same day.
Shipping my be delayed to protect your chocolate from being held in transit over a weekend. If you need your order shipped ASAP, please leave a comment in the “Order Notes” at checkout and we will do our best to accommodate.
Do you guarantee your products?
At Amber Lyn we’re passionate about great chocolate and that’s why we offer our 100% customer satisfaction guarantee as your assurance of quality. We’ll put our money where your mouth is. If you don’t agree that the chocolate you ordered from Amber Lyn is of the very highest quality and tastes as good as the finest sugar sweetened chocolate, simply return the unused portion and we’ll refund your product cost. No questions asked.
What is your return policy?
In the highly unlikely event you are not satisfied with your chocolate, please contact us at (801) 973-1322 or email@example.com. Please be sure to include the following information so we can confirm the original order: name, ship to address, and order number (if you still have it). Also, please include contact information (phone number or current email address) should we have difficulty finding your original order or processing a refund.
I want to return my order. What do I do?
If you want to return your order for any reason, please contact us at (801) 973-1322 or firstname.lastname@example.org for directions.
Orders & Payments
What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, American Express, and PayPal for all orders.
Is it safe to use Credit Cards/Debit Cards on your site?
Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of security measures to protect your personal data and credit card information from unauthorized access. We do not store credit card numbers on our servers.
Do you accept Virtual Credit Cards?
No. We currently do not support this method of payment. We apologize for the inconvenience.
My promo code isn’t working, what should I do?
Review the promotion details to ensure your order meets the discount requirements. Also review expiration date, product eligibility, and other restrictions such as limited use coupons and discounts that cannot be combined with any other offers. If you’ve verified these details and are still having issues entering an eligible discount or promo code, please contact us through our online inquiry form. We’ll make sure you receive all eligible discounts.
How do I check my order status?
Checking your order status, order history and other important account details is easy. Just visit the My Account page. You’ll then click the first option labeled “Check Order Status”. Here you’ll be able to view the status of every order you’ve placed at Amber Lyn Chocolates, including whether it has been shipped, and if so an optional tracking number. We encourage you to sign up for the UPS My Choice system, you are able to receive delivery alerts via email or your phone, change your delivery location, or hold your package for pick up at your local UPS store. You can create a UPS My Choice account here http://www.ups.com/mychoice/welcome.html
Where can I find a Costco Road Show schedule for Amber Lyn Chocolates?
Our Costco Road Show program has been discontinued and no road shows are scheduled at this time.
How can I contact Amber Lyn Chocolates?
Want to leave some feedback about one of our products? Simply navigate to the product you’d like to review, scroll past the product description and click the orange “Write a Review” button. Here you’ll be able to rate and review your product experience. You can reach us at (801) 973-1322, Monday – Thursday, 9:00 AM – 5:00 PM (MST), and Fridays 9:00 AM – 12:00 PM (MST), excluding major holidays. You can also contact us via email at email@example.com
What is the Cravers Club
The Cravers Club is our way of rewarding loyal customers. It’s free to join and as a member you’ll receive exclusive discounts, promotions, and specials on our delicious sugar free chocolate. You’ll also get discounts on shipping, free samples and more… Click here to learn more about the Cravers Club.