We strive to delight all our customers and we offer 100% customer satisfaction guarantee on all our products. In the unlikely event that you do want to return an order or portion thereof for any reason, we’ll cheerfully refund your money.
To make the return, please follow these simple steps:
- Call Amber Lyn Customer Service at 801-973-1322 to coordinate the return. Please share the reason for the return as customer feedback is vitally important to us.
- Repack the product you want to return in the box it arrived in along with any packing and temperature control products that were enclosed. If frozen gel packs were included, please refreeze them before shipping.
- Be sure to enclose your packing slip or the order number.
- Send the return to: Amber Lyn Chocolates, 3060 N 300 W, North Logan, UT 84341.
- Ship the package back to us via any reliable shipper, i.e. USPS, UPS or FedEx.
- We will process a full refund once the product has arrived back at our facility.
Do you guarantee your products?
At Amber Lyn we’re passionate about great chocolate and that’s why we offer our 100% customer satisfaction guarantee as your assurance of quality. We’ll put our money where your mouth is. If you don’t agree that the chocolate you ordered from Amber Lyn is of the very highest quality and tastes as good as the finest sugar sweetened chocolate, simply return the unused portion and we’ll refund your product cost. No questions asked.
What is your return policy?
In the highly unlikely event you are not satisfied with your chocolate, please contact us at (801) 973-1322 or firstname.lastname@example.org. Please be sure to include the following information so we can confirm the original order: name, ship to address, and order number (if you still have it). Also, please include contact information (phone number or current email address) should we have difficulty finding your original order or processing a refund.
I want to return my order. What do I do?
If you want to return your order for any reason, please contact us at (801) 973-1322 or email@example.com for directions.