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Shipping Details

What are your shipping rates?

Standard shipping rates apply. USPS and UPS options are available.

The shipping seems high, why is that?

Shipping chocolate requires special handling all year round, and in the summer months, protection against heat damage. Amber Lyn has no control over shipping costs, and the ongoing increases in fuels and transportation have dramatically increased them. We subsidize the cost of shipping for all our customers.

Do you offer discounted shipping?

Yes, as a Member of our Cravers Club, you’ll receive shipping discounts from time to time. Click HERE to learn more about the Craver’s Club.

How can I ensure my order will not melt during Summer months?

Please note: Amber Lyn Chocolates is not responsible for melting or other damage caused by heat exposure during shipping.

Our chocolate is always wax-free, so it begins to melt when held in shipping trucks in areas at 70+ degrees F.

Here’s what we suggest:

– If your weather is 70 – 79 degrees F – choose our $5 heat shield plus ice pack(s) option
– If your weather is 80 – 89 degrees F – choose our $10 thermal insulated box plus ice pack(s) option AND 2-day shipping
– If your weather is 90+ degrees F – choose our $10 thermal insulated box plus ice pack(s) option AND overnight or next day shipping

Shipping may be delayed to protect your chocolate from being held in transit over a weekend. If you need your order shipped ASAP, please leave a comment in the “Order Notes” at checkout and we will do our best to accommodate.

Be home for delivery! Choose a delivery address where someone will be able to accept the package so it doesn’t remain in the outdoor heat. If chocolate arrives softened, allow it to firm up at room temperature again before handling.

What if my order arrives melted or heat damaged?

Melted and re-hardened chocolate is still safe to consume, though it might look streaky and un-tempered. If your order arrives melted or heat damaged and was shipped using our suggested method of shipping, please call us at (801) 973-1322, or email us at info@amberlynchocolates.com for assistance.

How long will it take to get my order?

Orders are typically filled within 24-48 hours after they are received. If a product is out of stock and we cannot fulfill an order, a customer service representative will contact you for further instructions. Once shipped by standard delivery, orders normally take 2 to 5 days to arrive depending on where you live. (2 days to the West Coast, 3 to 5 days to the East Coast) Orders with expedited shipping normally ship the same day.

Shipping my be delayed to protect your chocolate from being held in transit over a weekend. If you need your order shipped ASAP, please leave a comment in the “Order Notes” at checkout and we will do our best to accommodate.

How can I track my order?

After we have processed your order, you will receive a shipping confirmation via email which will contain your tracking number.

How do you ship to protect against warm weather?

We ship using the best option to get your chocolates delivered in their best condition. In warm weather, each package is packaged with insulation and gel packs for protection from the heat. If you are in a shipping zone that requires 3 or more shipping days, your order will be shipped on the Monday or Tuesday after your order is placed, unless Next Day or 2nd Day Express shipping is selected. You can check transit times below or click here. It is IMPORTANT to ship to an address where the package can be delivered indoors and not left outside.

During the warmer months (May through September), orders only ship Monday through Wednesday to prevent the chocolate from melting during the shipping process over the weekends. Please consider this when placing your order. If you are in a shipping zone that requires 3 or more shipping days, your order will be shipped on the Monday or Tuesday after your order is placed, unless Next Day or 2nd Day Express shipping is selected. You can check transit times below or click here.

For orders to the Southern states (Arizona, New Mexico, Texas, Louisiana, Mississippi, Alabama, Georgia, and Florida) or in areas experiencing consistent temperatures above 85° F we STRONGLY suggest you choose 2nd day or Next Day Express Shipping option, so your package can arrive in a timely manner allowing the gel packs to keep your treats from melting.

Express Guarantee

If express shipping is selected and chocolate arrives melted, we will replace or refund your purchase immediately. Amber Lyn cannot guarantee your chocolate will arrive un-melted if ground shipping is selected. If 2nd day or Next Day Express Shipping is selected, we guarantee that your chocolate will arrive un-melted IF your package is delivered indoors and not left outside.

Do you ship to APO/FPO addresses?


The Amber Lyn website currently ships to contiguous U.S. addresses only, which excludes Alaska and Hawaii. Amber Lyn does not ship internationally at this time. Shipments to an APO/PO address must be sent via USPS and cannot be guaranteed to arrive by a specific date. These orders may take up to 21 business days.

When will my order ship?

Orders placed by 1 PM MST Monday-Wednesday are typically shipped the same day they are received. If an order comes in after 1 PM MST Wednesday, it would possibly be held to ship on the following Monday. This prevents the shipment from being stored in a carrier’s unconditioned space during transit. If you are in a shipping zone that requires 3 or more shipping days, your order will be shipped on the Monday or Tuesday after your order is placed, unless Next Day or 2nd Day Express shipping is selected. You can check transit times below or click here.

How much will it cost to ship my order?

Order totals are calculated at the time of purchase and applied after discounts. Shipping prices may vary during different times of the year.

The following is an estimation on shipping times but may vary:

Express Guarantee

If express shipping is selected and chocolate arrives melted, we will replace or refund your purchase immediately. Amber Lyn cannot guarantee your chocolate will arrive un-melted if ground shipping is selected. If 2nd day or Next Day Express Shipping is selected, we guarantee that your chocolate will arrive un-melted IF your package is delivered indoors and not left outside.